Job Summary:

The Rooms Director is responsible for overseeing Front Office and Housekeeping to insure profitability, control costs and quality standards ensuring total guest satisfaction. Acts as the main contact for guests and other hotel departments. Acts as Manager on Duty and respond to emergency codes.

Essential Functions:

•  Develops all budgets for the Rooms Division. 
• Controls all financial aspects of Division.
• Monitors all inventory levels of departments within Division
• Ensures that all Operations Departments are maximizing revenue and profit potentials while minimizing costs.
• Organizes, coordinates and directs any and all operational functions within the Operations Division which include, but may not be limited to:  Front Office, Housekeeping, and third party partners on site.
• Develops and submits for approval any policies and procedures relating to the operation of the Division
• Attends all staff meetings and other management functions as directed by Resort management.
• Maintains a close liaison between other resort departments and provides assistance and direction relative to operational matters.
• Develops short and long-range strategies dedicated to resort financial management and marketing.
• Monitors and evaluates the department's performance through interaction with directors, managers, team members and guests.
• Administer survey program and follow up with guests and property departments on key concerns or issues to ensure proper resolution.
• Ensure all division departments are conducting team member meetings and follow through
• Responsible for overall cleanliness, appearance and curb appeal for the resort.
• Hires, develops, trains and evaluates Managers within the Division.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members
• Serves as a role model to demonstrate appropriate behaviors
• Understands team members positions well enough to perform duties in team members' absence
• Coaches, counsels and encourages team members
• Handles team members questions and concerns
• Communicates performance expectations to managers in accordance with job descriptions for each position
• Give direction and be responsible for the implementation of plans
• Assists on Human Resources functions, including recruiting, selection, orientation, training, performance planning and evaluate, pay and reward programs to maintain a quality work force
• Ensures completion of training objectives and development plans
• Supports all resort policies and procedures.
• Ensure departments are following proper safety standards and procedures
• Participate in the Resort's Executive Committee which is responsible for planning and leading Resort

Qualifications:

•  Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred. 
•  Minimum of 7 years of experience in a leadership role within the rooms division. 
•  Strong understanding of hospitality industry best practices and trends. 
•  Proven ability to manage multiple departments and lead diverse teams effectively. 
•  Excellent communication, interpersonal, and problem-solving skills. 
•  Proficiency in Opera and Microsoft Office Suite.

The Sundial Beach Resort & Spa is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

Our compensation package includes PTO, Medical, Dental, Vision, Life insurance, Tuition Reimbursement, 401k with company match, dining and travel discounts and paid tolls for Sanibel & Cape Coral! 

All applicants will be required to submit to a background check prior to employment.