Assistant General Manager The Park on Main – Highlands, North Carolina

Are you ready to elevate your hospitality career in one of North Carolina’s most beautiful and serene destinations? Nestled in the heart of the Blue Ridge Mountains, The Park on Main is a boutique 23-room all-suite hotel offering Southern charm, elegant accommodations, and elevated service in the storybook town of Highlands, NC. We are currently seeking a service-driven, hands-on Assistant General Manager to join our passionate team and help us deliver unforgettable experiences in this unique mountain retreat.

About the Role: As Assistant General Manager, you’ll play a vital leadership role in day-to-day operations, ensuring smooth coordination across departments—from our elevated guest suites to our welcoming concierge breakfast service. You’ll work closely with the General Manager to guide and inspire our team, uphold our standards, and cultivate an environment that is as rewarding for associates as it is for guests.

This position is perfect for an energetic, detail-oriented leader who thrives in an intimate, high-touch hospitality setting and wants to build their career in one of the most scenic and sought-after locations in the Southeast.

Why You'll Love Working with Us:

• Competitive salary and comprehensive benefits including medical, dental, vision, life, and 401(k) with match
• Generous paid time off, vacation, and short-term disability coverage
• Possible subsidized housing in Highlands, NC
• Dining and travel discounts, exclusive perks from business partners, and discounts with select cell phone providers
• A supportive, team-first culture with a focus on growth, wellness, and balance

Key Responsibilities:

• Partner with the General Manager on all hotel operations, HR functions, guest service initiatives, and employee relations
• Lead, motivate, and support the team across departments—Front Office, Housekeeping, and Breakfast—ensuring a welcoming, polished environment for both guests and staff
• Monitor and enhance guest satisfaction scores and respond proactively to feedback
• Foster a strong team culture, supporting training, coaching, and employee development
• Forecast labor and supply needs, oversee budget and inventory, and contribute to financial performance goals
• Serve as Manager on Duty as needed, maintaining operational excellence throughout the hotel
• Assist with scheduling, purchasing, payroll, documentation, and back-of-house processes
• Ensure compliance with safety standards and brand guidelines

Who You Are:

• A hospitality professional with 2+ years of hotel leadership experience
• Energetic, personable, and highly organized with a natural passion for service
• Proficient in Microsoft Office (Excel and Word); knowledge of general office equipment
• Calm and composed under pressure, with excellent judgment and communication skills
• Experienced in managing multiple priorities in a small team setting
• Possess a valid driver’s license and legal authorization to work in the U.S.
• Able to meet the physical requirements of the role, including standing, walking, and occasional lifting or bending

About Us: The Park on Main is proudly managed by Columbus Hospitality Management, a company rooted in creating exceptional guest experiences and nurturing professional growth. We are committed to a culture that values balance, respect, and meaningful contribution.

If you’re ready to be part of something special—where boutique luxury meets mountain charm—we’d love to hear from you.

The Park on Main and Columbus Hospitality Management are proud to be Equal Opportunity Employers and Drug-Free Workplaces. Pre-employment background checks are required.