Job Summary:

The World Equestrian Center is seeking a strategic and service-driven Senior Food & Beverage Manager (or Director of Restaurants) to lead front-of-house operations across multiple premier dining outlets, including Stirrups, Yellow Pony, Emma’s Patisserie, and In-Room Dining. This role is ideal for hospitality professionals who excel in dynamic, high-touch environments and are passionate about delivering elevated guest experiences, fostering leadership excellence, and driving operational consistency.

Serving as the central liaison between outlet teams and the Director of Food & Beverage, this position plays a pivotal role in executing service standards, managing labor and financial performance, and cultivating a culture of accountability and continuous development across the property.

Primary Responsibilities:

· Provide dynamic, cross-outlet leadership presence daily, with heightened visibility during peak service windows, particularly Friday and Saturday evenings.

· Strategically oversee AM and PM shift coverage, ensuring seamless operations across all outlets with a focus on seven-day business continuity.

· Uphold and enforce rigorous standards for sanitation, safety, and elevated guest service, aligned with Forbes-style expectations.

· Continuously assess and validate staffing levels across all outlets to ensure alignment with forecasted business volumes and service excellence.

· Mentor Assistant General Managers, F&B Managers, and Supervisors through structured weekly engagements including pre-shift walkthroughs, leadership roundtables, and individualized coaching sessions.

· Review and authorize all outlet schedules, ensuring optimal labor deployment and operational efficiency.

· Safeguard manager well-being by ensuring all leaders receive two consecutive days off weekly to promote work-life balance.

· Approve PTO requests and timecard submissions for all F&B leadership, while actively supporting onboarding and integration of new hires.

· Lead monthly initiatives focused on manager development and refinement of front-of-house service standards.

· Direct weekly forecasting processes for all outlets, translating insights into actionable labor and operational strategies.

· Oversee payroll submissions each Sunday and conduct daily timecard audits to ensure accuracy and compliance.

· Serve as the primary administrator for scheduling platforms, ensuring Unifocus compliance and leveraging labor analytics for strategic decision-making.

· Participate in Profit & Loss meetings, translating financial performance into targeted coaching and operational improvements.

· Review and approve daily and nightly requisitions for wine, spirits, non-alcoholic beverages, and paper goods to maintain inventory integrity.

· Support monthly inventory audits for beverage and paper categories, ensuring accuracy and accountability.

· Manage quarterly assessments of uniform and linen inventories, aligning purchasing decisions with operational needs.

· Champion team recognition programs including Team Member of the Week, birthday celebrations, and outlet-specific acknowledgments.

· Lead or co-lead planning and execution of quarterly holiday events, fostering team engagement and guest delight.

· Maintain a consistent guest-facing presence during peak hours, modeling Forbes-style service and reinforcing brand standards.

Delegation of Key Responsibilities:

· Forecasting & Scheduling Oversight: AGMs & Ops Leaders (with approval)

· Payroll Review & Submission: AGMs / F&B Ops Managers

· Beverage & Paper Inventory: F&B Ops Managers

· REQs (Wine, Liquor, NA, Paper): Supervisors / F&B Managers

· Uniform & Linen Inventory: F&B Ops Managers (quarterly)

· FOH Standards Development: Sr. F&B Manager w/ Director

· Menu Edits & IT Submissions: Outlet Managers

· Team Recognition & Holiday Planning: Sr. F&B Manager-led coordination

· Timecard & PTO Oversight: Sr. F&B Manager

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of this position. Reasonable accommodation can be provided to enable individuals with disabilities to perform the essential functions described in this position.

· Ability to stand and walk for extended periods, often exceeding 8 hours per shift.

· Must be able to lift, carry, push, and pull up to 25 pounds regularly and up to 50 pounds occasionally.

· Frequent bending, stooping, and reaching overhead.

· Capacity to navigate multiple dining outlets and event spaces across the property.

· Ability to work in a fast-paced, high-pressure environment, including evenings, weekends, and holidays.

· Visual acuity and manual dexterity required to oversee service standards and inspect cleanliness and presentation.

Qualifications, Education, Experience, Skills and Abilities:

· Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.

· Minimum of 5 years of progressive leadership experience in upscale or luxury food & beverage operations.

· Proven success managing multiple outlets or a large-scale restaurant operation.

· Strong financial acumen with experience in labor forecasting, P&L analysis, and inventory control.

· Exceptional interpersonal and communication skills; ability to lead, coach, and inspire diverse teams.

· Deep understanding of Forbes-style service standards and luxury hospitality expectations.

· Proficiency in scheduling and labor management platforms (e.g., Unifocus), POS systems, and Microsoft Office Suite.

· Ability to maintain composure and professionalism in high-pressure situations.

· Commitment to continuous improvement, team development, and guest satisfaction.

The World Equestrian Center is managed by Columbus Hospitality Management; a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.