The World Equestrian Center Resort Outlet Restaurants are seeking a highly motivated and service-oriented Lead On-Site Delivery Attendant to oversee and optimize food delivery operations across the resort. This leadership role is responsible for ensuring timely, accurate, and high-quality deliveries while maintaining exceptional service standards. The ideal candidate will possess strong leadership skills, operational expertise, and a customer-focused mindset. They will also be responsible for supervising the delivery team, implementing efficiency strategies, and ensuring compliance with food safety and transportation regulations.

Essential Functions:

• Lead and coordinate the on-site delivery team, ensuring efficiency, accuracy, and excellent customer service.
• Oversee delivery logistics, optimizing routes and delivery schedules to improve speed and efficiency.
• Ensure compliance with all food safety, handling, and temperature control guidelines.
• Train, mentor, and coach delivery staff to maintain high performance and service standards.
• Monitor and maintain cleanliness, organization, and operational safety of delivery vehicles and carts.
• Collaborate with restaurant and event teams to ensure seamless coordination of food deliveries across the resort.
• Communicate and enforce safety protocols for resort navigation, vehicle operation, and food transportation.
• Address and resolve customer concerns, ensuring prompt and professional service recovery.
• Manage inventory and supply needs for the delivery operation, ensuring all necessary equipment is available.
• Conduct regular maintenance checks on delivery vehicles and carts to ensure operational readiness.
• Analyze performance data and develop strategies for continuous improvement.

Qualifications & Skills:

• Previous experience in food delivery, logistics, or hospitality management preferred.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• In-depth knowledge of food safety regulations and handling procedures.
• Excellent problem-solving and organizational skills to oversee multiple deliveries and priorities.
• Strong interpersonal and communication skills to foster collaboration and customer satisfaction.
• Proficiency in using technology for route planning, scheduling, and operational tracking.
• Valid driver’s license with a clean driving record.

Physical Requirements:

• Ability to lift up to 50 lbs. occasionally.
• Ability to stand and walk for extended periods.
• Comfortable working in a fast-paced environment with shifting priorities.

Work Environment & Schedule:

• Full-time, on-site role within the World Equestrian Center property.
• Flexible availability required, including weekends and holidays.
• Role involves outdoor deliveries in various weather conditions.

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to delivering exceptional guest experiences in a positive and supportive work environment. We prioritize work-life balance and professional development opportunities for our team members.

We are proud to be a Drug-Free Workplace/EOE. All applicants must successfully pass a background check prior to employment.